Maintenance, monitoring and
technical support for your IT infrastructure in one package
We prefer structures that take precautions before problems occur rather than looking for solutions after a failure happens. With İnvekor maintenance agreements, we bring user support, server and network monitoring, patch management and consultancy together under one roof.
A support model that manages your IT operations through a single point of contact
User support, server and network infrastructure, security components and licenses… Instead of managing them separately, you can manage them through a single point of contact and a single control panel with İnvekor maintenance agreements.
Corporate Maintenance Agreements
We manage your IT operations through a monthly maintenance agreement model with defined SLAs, comprehensive responsibility definitions and regular reporting.
Remote Support & Help Desk
User requests, incidents and service requests are tracked through a ticket system; fast solutions are provided through remote connection and phone support.
On-Site Support Visits
We provide on-site support visits at defined intervals for critical incidents, hardware issues or planned activities.
Server & Infrastructure Monitoring
We establish monitoring dashboards and alert mechanisms for domain controllers, file servers, virtualization platforms and critical services.
Patch & Update Management
We plan, test and implement patch policies for operating systems, security products and critical applications in a controlled manner.
Inventory & Documentation
We create and regularly update current inventories and documentation for servers, network devices, licenses and critical configurations.
We design the maintenance agreement process together
Every organization has a different number of users, location structure and critical systems. That's why, instead of ready-made packages, we build a maintenance model tailored to your needs from day one.
Initial Meeting & Discovery
We listen to your workflow, existing IT team, location and user structure.
Infrastructure Analysis
We technically analyze the components on the server, network, security and user sides.
Scope & SLA Design
We define which systems will receive support, through which channel and within what timeframes.
Contract & Deployment
We finalize the maintenance agreement and activate the ticket system, monitoring and communication channels.
Operations & Improvement
We manage incoming requests, identify recurring issues and develop permanent solutions.
Monthly Reporting
Ticket counts, response times and completed activities are shared through summary reports.
Management Meetings
We meet with management at regular intervals to discuss risks and recommendations.
Continuous Improvement
As the infrastructure grows, we review the scope and SLAs together.
We work as an IT business partner, not just a help desk
Our goal is not simply to close tickets, but to align your IT infrastructure with your business objectives. We bring our field experience in servers, networks, security and Microsoft technologies to maintenance agreements by adding a “consulting layer.”
- Both user support and infrastructure management under a single contract
- Proactive monitoring and alert mechanisms for intervention before problems occur
- Monthly reports and a summary dashboard approach prepared in management-friendly language
- Security-focused operations with an ISO 27001 and KVKK perspective
Let's reduce the workload on your IT team together
We can reduce the operational workload on your existing IT team and allow them to focus on projects and development work.
Frequently asked questions about maintenance agreements
We have compiled the most frequently asked questions before entering into a maintenance agreement below.
Shall we take over your IT operations with confidence?
Let's evaluate your current situation together and design the most suitable maintenance agreement model for you.